Out of the 4 tours we booked through this company months ago two of them were changed last minute. This tour we were told changed over email the day we arrived in Rome - the day before Easter. The email said our Wednesday tour was cancelled and offered an alternate, cheaper experience early in the morning on Tuesday. I looked online and still saw tickets being sold for our initial booking but when I messaged I did not hear back due to Easter Sunday and Monday. Nevertheless we showed up Tuesday just in case and found there were no guides. I sent maybe 5 emails between Saturday and Tuesday and heard back Wednesday morning with a short email saying "see you tonight" essentially. No acknowledgement of the cancellation or my prior emails. It was very confusing and made planning out two days of our trip to Rome very chaotic. I did enjoy our tour guide and the evening aperitivo and wine in the Pinecone Courtyard. There is an overwhelming amount of art to look through but it felt as though we were being rushed past much of it to get to the Sistine Chapel. This is just the nature of the tour. Perhaps in the future, now that I have some foundational understanding of the museum, artwork, and creators/contributors - I will return without a guide and walk through at my own leisure to better appreciate the cornucopia of statues and frescoes and structural design. I'm still grateful for the chance to see these beautiful pieces of history.
Cory ·
Apr 14, 2023
· United States
· Male
· 25 to 34 years